All products that do not have "Source" in their name are escrowed scripts. This means that when you buy a package in our store, you have to go to Keymaster (https://keymaster.fivem.net/asset-grants) and download the script you bought. However, if a product has "Source" in its name, it will also be shown to you in Keymaster and you must download it from there, otherwise you risk losing the product. The product then has no escrow encryption.
If you need support for assets, go to our Discord. If you find a problem with our assets or a violation or want to report anything else, contact us by email firstname.lastname@example.org.